Return & Refund Policy | Easy Returns & Refunds

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. If any products are received damaged or defective by the customer, due to any reason beyond our control, we will replace the same at no extra cost. Customers are requested to contact our customer care service team at +91 8512860280 to understand the process of our Return & Refund Policy.

Conditions for Return:

1. Please notify us of receipt of a Damaged / Defective product within a maximum of 48 hours of delivery.
2. Products/Items should be UNUSED.
3. Products should be returned in their original packaging along with the original price tags, labels, and invoices.
4. It is advised that the return packets should be strongly and adequately packaged to prevent any further damage to goods in transit.

If you request a refund within 7 days of purchase, we guarantee you a 100% refund, with only the shipping cost being deducted.

REFUND POLICY

Filpz.com aims to ensure that you have a hassle-free shopping experience and are completely satisfied with your purchase. We take pride in the quality of products we sell, and offering great customer service is our top priority.

For this reason, we offer an easy 7-Day Returns Policy from the date of delivery. Please use the following guidelines to process a return under our Return & Refund Policy:

‘’Refunds will be done only through the Original Mode of Payment.”

• After Shipping, the Booking Amount Is Non-Refundable.

You can return an item by calling our customer service at +91 8512860280 or by sending an email to support@filpz.com.

Cancellation Policy

• Customers can cancel their order within 24 hours before an order confirmation call;

• Refunds will be made back to the payment method used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.

How long will the processing of my cancellation request take?

Once you put in a cancellation request for the items in your order, Filpz.com will take a maximum of 1 to 2 business days to process the cancellation and initiate the refund. You will be notified about the same. In case of any delay after confirmation of the refund/cancellation, please contact the concerned bank directly.

Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

All approved exchanges and replacements will be completed within 15 business working days.

Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at support@filpz.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@filpz.com and send your item to:

Jai Durga Enterprises, Govind Puri, New Delhi - 110019
Telephone : +91 8512860280

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.

Shipping
To return your product, you should mail your product to:

Jai Durga Enterprises, Govind Puri, New Delhi - 110019

Telephone : +91 8512860280

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.